Privacy Policy
Effective October 1, 2026
This Privacy Policy explains how Vanny’s Auto Service, Inc. (“Vanny’s Auto Service,” “we,” “us”) collects and uses information when you book or manage an appointment on our website or receive text messages from us.
Information we collect
- Contact details: your name, mobile phone number and, if you choose to give it, your email address.
- Vehicle details: year, make, model, mileage and, when we order parts for you, your license plate number and state.
- Appointment details: the service you request, who supplies the parts, and the date and time you book.
- Text message consent: whether you agreed to receive text messages from us, and when.
How we use your information
- To schedule, confirm, change or cancel your appointment.
- To send text messages you agreed to receive: a one-time verification code, booking confirmations, appointment reminders, and notices when your appointment changes or is cancelled.
- To look up and order the correct parts for your vehicle.
- To contact you about your appointment or vehicle service.
We do not use your information for advertising, and we do not send marketing text messages.
Who we share it with
We share information only with service providers that help us run our booking system, and only so they can provide that service to us:
- Twilio, which delivers our text messages and verification codes.
- Google, which hosts the spreadsheet and calendar where we keep appointments.
- Parts suppliers, which receive your vehicle details (not your contact details) when we order parts for your job.
We may also disclose information when required by law. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Text messages
You can stop receiving text messages at any time by replying STOP. Reply HELP for help, or call us at 951-681-9525. Message frequency varies. Message and data rates may apply. See our Terms & Conditions for details.
How long we keep it
We keep appointment records as long as we need them to serve you and for our business and tax records. You can ask us to delete your information at any time, unless we are required to keep it.
Security
Appointment records are kept in password-protected accounts that only authorized shop staff can access. Links to manage your appointment are private to you; please don’t share them.
Your choices
To see, correct or delete the information we have about you, call us at 951-681-9525 or visit us at 5070 Etiwanda Ave, Jurupa Valley, CA 91752. California residents may have additional rights under California law, and we will honor those requests.
Changes
If we change this policy, we will post the new version on this page with a new effective date.